Job Description
Join TechFlow Solutions as a Remote Weekend Support Specialist and become the backbone of our weekend operations! We're seeking tech-savvy professionals to deliver exceptional customer support during weekends (Saturday-Sunday, 10 AM - 6 PM EST). Enjoy the flexibility of remote work while making a tangible impact in a dynamic tech environment. Our Miami-based team values work-life balance and offers competitive compensation plus growth opportunities.
Responsibilities
- Provide Tier 1/2 technical support via phone, chat, and email for enterprise clients
- Resolve software, hardware, and network issues using diagnostic tools
- Document cases accurately in CRM systems and maintain SLA compliance
- Collaborate with weekday teams for seamless handovers and issue escalation
- Monitor system alerts and perform proactive maintenance checks
- Contribute to knowledge base documentation and process improvements
Qualifications
- 2+ years of IT support or customer service experience
- Proficiency with Windows/macOS, networking fundamentals, and cloud platforms
- Excellent written/verbal communication skills in English (Spanish a plus)
- Ability to troubleshoot remotely using tools like TeamViewer or AnyDesk
- Strong problem-solving skills with customer-first mindset
- Available to work Saturdays and Sundays (10 AM - 6 PM EST)
- Reliable high-speed internet and quiet home office setup