Job Description
Join our innovative team as a Remote Weekend Support Specialist and deliver exceptional service while enjoying New Orleans' vibrant culture from home! We're seeking tech-savvy professionals to provide critical weekend support for our growing client base. This role offers flexible scheduling, competitive compensation, and the opportunity to work with cutting-edge technology—all while maintaining work-life balance.
At Crescent City Tech Solutions, we pride ourselves on fostering a dynamic remote work environment where your contributions directly impact client satisfaction. You'll be part of a supportive team dedicated to excellence, with opportunities for professional growth and skill development.
Responsibilities
- Deliver remote technical support and troubleshooting via chat, email, and phone during weekend shifts (Friday-Sunday)
- Resolve client inquiries regarding software, hardware, and network issues with efficiency and professionalism
- Document all interactions and resolutions in our CRM system for seamless knowledge transfer
- Collaborate with weekday support teams to ensure consistent service quality
- Monitor and respond to support tickets within SLA timeframes
- Participate in weekend system maintenance and updates as required
- Contribute to continuous improvement of support processes and documentation
Qualifications
- Minimum 2 years of technical support experience in a remote environment
- Proficiency with Windows, macOS, and mobile device troubleshooting
- Strong diagnostic skills with ability to resolve complex technical issues
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision during weekend shifts
- Experience with ticketing systems (Zendesk, Jira, or similar)
- CompTIA A+ or equivalent certification preferred
- Reliable high-speed internet connection and dedicated home office setup