Job Description
Join our award-winning tech team as a Remote Weekend Support Specialist! We're seeking a customer-focused professional to deliver exceptional technical support during weekend shifts while enjoying the flexibility of remote work. This role is perfect for tech-savvy individuals who thrive in dynamic environments and want to make a tangible impact on user experiences. As a key member of our Cleveland-based team, you'll gain exposure to cutting-edge technologies while maintaining work-life balance through our weekend-only schedule. Enjoy competitive compensation, comprehensive benefits, and the opportunity to grow within a company that values innovation and employee well-being.
Responsibilities
- Provide Tier 2 technical support via phone, chat, and remote access for enterprise clients during weekend shifts
- Diagnose and resolve complex software/hardware issues across Windows/macOS/Linux environments
- Document all interactions and resolutions in Salesforce with precision and detail
- Collaborate with on-call engineers to escalate critical incidents during off-hours
- Contribute to knowledge base articles and troubleshooting guides
- Monitor system health and proactively address potential weekend disruptions
- Train junior staff on support protocols and best practices
Qualifications
- 3+ years of technical support experience with SaaS applications
- Proficiency in remote desktop tools (TeamViewer, AnyDesk, etc.)
- Strong understanding of networking fundamentals (DNS, VPN, firewalls)
- CompTIA A+/Network+ certification or equivalent
- Exceptional communication skills with ability to simplify technical concepts
- Ability to work independently with minimal supervision
- Experience with CRM systems (Salesforce preferred)
- Available to work Saturdays and Sundays 10 AM - 6 PM EST