Job Description
Join Our Elite Remote Team
Apex Systems is seeking a highly skilled Remote Weekend Technical Support Specialist based in Oklahoma City, OK. We are revolutionizing the tech support landscape by offering competitive weekend shifts that fit your lifestyle. If you are passionate about solving complex technical problems and thrive in a remote environment, this is your chance to accelerate your career.
Why You'll Love Working With Us
- Flexible Schedule: Enjoy your weekdays free with our comprehensive weekend shift.
- Competitive Pay: Earn between $22.00 and $28.00 per hour based on experience.
- Modern Tools: Work with state-of-the-art technology and premium support platforms.
Your Responsibilities
- Provide exceptional technical troubleshooting and support to a diverse client base via phone, chat, and email.
- Diagnose and resolve hardware and software issues efficiently during peak weekend hours.
- Document all customer interactions and technical resolutions in our CRM system.
- Collaborate with cross-functional teams to escalate complex issues and improve service protocols.
- Maintain a high level of customer satisfaction while adhering to company service level agreements (SLAs).
What You Bring to the Table
- Minimum of 2 years of experience in technical support or a related IT field.
- Strong understanding of Windows, macOS, and mobile operating systems.
- Excellent verbal and written communication skills with a remote-first mindset.
- Ability to work independently and manage time effectively during shift hours.
- Relevant IT certifications (CompTIA A+, Network+) are a plus.
Responsibilities
- Provide exceptional technical troubleshooting and support to a diverse client base via phone, chat, and email.
- Diagnose and resolve hardware and software issues efficiently during peak weekend hours.
- Document all customer interactions and technical resolutions in our CRM system.
- Collaborate with cross-functional teams to escalate complex issues and improve service protocols.
- Maintain a high level of customer satisfaction while adhering to company service level agreements (SLAs).
Qualifications
- Minimum of 2 years of experience in technical support or a related IT field.
- Strong understanding of Windows, macOS, and mobile operating systems.
- Excellent verbal and written communication skills with a remote-first mindset.
- Ability to work independently and manage time effectively during shift hours.
- Relevant IT certifications (CompTIA A+, Network+) are a plus.