Job Description
Join our award-winning remote team as a Senior Customer Success Manager in Atlanta! We're urgently hiring driven professionals to elevate client experiences while enjoying 100% remote work flexibility. This high-impact role combines strategic relationship management with data-driven optimization for enterprise clients across North America. Enjoy competitive compensation, comprehensive benefits, and a supportive culture that values work-life balance.
Responsibilities
- Develop and execute strategic success plans for 15+ enterprise accounts
- Analyze customer usage data to identify expansion opportunities
- Collaborate with product teams to drive feature improvements
- Lead quarterly business reviews with C-level stakeholders
- Proactively reduce churn through targeted engagement initiatives
- Mentor junior team members on best practices
- Track KPIs and deliver monthly performance reports
Qualifications
- 5+ years in B2B SaaS customer success or account management
- Proven track record of exceeding retention targets
- Experience with CRM platforms (Salesforce, HubSpot)
- Strong analytical skills with data visualization proficiency
- Exceptional communication and presentation abilities
- Remote work experience preferred
- Bachelor's degree in Business or related field