Job Description
Join NexusTech Solutions as a Senior Remote Customer Success Manager and transform how businesses leverage our cutting-edge SaaS platform. This full-time remote position offers unparalleled flexibility while empowering you to drive client retention and expansion. Enjoy competitive compensation, comprehensive benefits, and the freedom to excel from anywhere in Illinois. Be part of a forward-thinking company that values innovation and work-life balance.
Responsibilities
- Develop and execute strategic customer success plans for enterprise clients in the Midwest region
- Proactively identify growth opportunities and upsell/cross-sell solutions
- Conduct regular business reviews and health assessments using CRM platforms
- Collaborate with product teams to relay customer feedback and drive product improvements
- Mentor junior team members and contribute to success program optimization
- Analyze customer data to identify trends and reduce churn
Qualifications
- 5+ years in customer success or account management with SaaS experience
- Proven track record of exceeding retention and revenue growth targets
- Expertise in Salesforce, Gainsight, or similar CRM platforms
- Exceptional communication and presentation skills for executive-level stakeholders
- Ability to work independently while maintaining strong team collaboration
- Bachelor's degree in Business, Marketing, or related field
- Experience with data analysis tools (Tableau, Looker) preferred