Job Description
Join NexusTech Solutions as a Senior Remote Tech Support Specialist and transform your career in one of America's fastest-growing tech hubs. We're seeking elite professionals to deliver world-class technical support to Fortune 500 clients from the comfort of their Richmond-area homes. Enjoy industry-leading compensation, flexible schedules, and cutting-edge tools while solving complex infrastructure challenges.
As a cornerstone of our client success team, you'll leverage your expertise to resolve critical technical issues, implement innovative solutions, and become a trusted advisor to our partners. This role offers unparalleled growth opportunities and the chance to shape the future of remote tech support.
Responsibilities
- Provide Tier 3 technical support for enterprise-level hardware, software, and network systems
- Lead troubleshooting sessions for complex infrastructure issues across multiple platforms
- Develop and maintain comprehensive documentation for technical procedures
- Collaborate with cross-functional teams to implement system improvements
- Mentor junior support staff through knowledge sharing and best practices
- Conduct proactive system monitoring and preventative maintenance
- Manage client relationships with Fortune 500 companies
Qualifications
- 5+ years of experience in enterprise-level technical support
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA Security+ or equivalent cybersecurity certification
- Proven track record of resolving complex technical issues under pressure
- Exceptional written and verbal communication skills
- Experience with remote support tools (TeamViewer, AnyDesk, etc.)
- Bachelor's degree in Computer Science or related field