Job Description
Are you a tech-savvy problem solver looking for a remote role that fits your lifestyle? Apex Digital Solutions is seeking a dedicated Senior Technical Support Specialist to join our elite night shift team based in New Orleans, Louisiana.
As a leader in cloud infrastructure and enterprise software, we prioritize our team's work-life balance. Our night shift roles offer a unique opportunity to provide critical technical support without the distractions of the day shift, allowing for deep focus and reduced ticket volume. Enjoy the flexibility of working from home while serving our clients across the US.
Why Join Us?
- 100% Remote Work: Work from the comfort of your home in New Orleans.
- Night Shift Hours: 10:00 PM - 6:00 AM EST (Monday - Friday).
- No Commute: Save time and money on daily travel.
- Competitive Pay: Industry-leading salary and comprehensive benefits package.
Responsibilities
- Provide tier-2 and tier-3 technical support for hardware, software, and network issues via chat, email, and phone.
- Diagnose and resolve complex technical problems for enterprise clients with minimal supervision.
- Maintain accurate and detailed documentation of all troubleshooting steps and resolutions in our ticketing system (Zendesk/Jira).
- Collaborate with the development and engineering teams to escalate and resolve bugs or feature requests.
- Conduct remote software installations, updates, and patch management.
- Monitor system alerts and proactively address potential issues before they impact users.
Qualifications
- Minimum of 3 years of experience in IT support, help desk, or technical troubleshooting.
- Proven experience working in a remote environment.
- Must be available and willing to work the night shift (10 PM - 6 AM EST).
- Strong knowledge of Windows, macOS, Linux, and mobile operating systems.
- Experience with VPNs, remote desktop tools, and network protocols (TCP/IP, DNS).
- Excellent written and verbal communication skills; ability to explain technical concepts to non-technical users.
- High school diploma or equivalent; Associate’s degree or Bachelor’s in Computer Science is a plus.