Job Description
Join our dynamic healthcare team as a Senior Scheduling Coordinator in Memphis, TN! We're seeking a detail-oriented professional to optimize patient workflows and ensure seamless appointment scheduling across our multi-specialty practice. This high-impact role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in one of America's fastest-growing healthcare markets. If you excel in high-pressure environments and possess exceptional organizational skills, apply today to become a vital part of our patient-centered mission.
Responsibilities
- Coordinate complex multi-specialty patient appointments across 15+ departments
- Optimize provider schedules using Epic EMR systems to maximize patient throughput
- Resolve scheduling conflicts with 95%+ accuracy while maintaining patient satisfaction scores
- Implement process improvements reducing no-show rates by 20%+
- Train scheduling staff on new protocols and EMR functionalities
- Collaborate with billing department for insurance verification and prior authorizations
- Generate weekly utilization reports for department leadership
Qualifications
- 3+ years of healthcare scheduling experience with Epic EMR certification
- Proven track record of reducing scheduling bottlenecks and wait times
- Expert knowledge of insurance verification and prior authorization processes
- Advanced proficiency in Microsoft Office Suite and scheduling software
- Exceptional conflict resolution and interpersonal communication skills
- Ability to manage high-volume scheduling with 99.5% accuracy
- CHAA (Certified Healthcare Access Associate) preferred
- Experience with Tennessee Medicaid/Medicare programs required