Job Description
Are you a night owl who thrives in a quiet, focused environment? Apex Systems is seeking a Senior Technical Support Specialist to join our growing Minneapolis team. This is a fantastic opportunity for a tech-savvy professional to work in a remote-friendly setting, supporting enterprise clients during off-peak hours.
As a key member of our 24/7 support operations, you will be responsible for diagnosing complex technical issues, managing service requests, and ensuring business continuity for our clients. If you have a passion for problem-solving and want to build a career in a dynamic IT environment, we want to hear from you.
Responsibilities
- Provide advanced technical support and troubleshooting for hardware, software, and network connectivity issues.
- Manage and prioritize a high volume of helpdesk tickets in the ServiceNow queue.
- Perform remote desktop administration and patch management during off-peak hours.
- Document technical resolutions and maintain an up-to-date knowledge base for the team.
- Collaborate with day-shift teams and clients to ensure seamless service transitions.
- Monitor system alerts and perform proactive maintenance tasks.
Qualifications
- 3+ years of experience in IT Support, Help Desk, or Technical Support roles.
- Must be available to work night shift hours (e.g., 10:00 PM – 6:00 AM CST).
- Strong proficiency in Microsoft Windows 10/11, Microsoft Office 365, and Active Directory.
- Experience with remote support tools (TeamViewer, LogMeIn, AnyDesk).
- Excellent written and verbal communication skills with a customer-first mindset.
- Ability to work independently and solve problems with minimal supervision.