Job Description
We are seeking a dedicated Technical Support Specialist to join our elite remote team in Philadelphia, PA. If you thrive in a fast-paced environment and have a passion for solving complex technical problems, we want to hear from you. Enjoy the flexibility of working from home while supporting our clients during their critical weekend operations.
Why Choose Us?
- Competitive pay with performance bonuses.
- Flexible remote work schedule.
- Comprehensive health benefits.
Responsibilities
- Provide advanced technical troubleshooting for hardware and software issues via phone and chat.
- Manage and prioritize the weekend support ticket queue efficiently.
- Document all interactions and resolutions in our ticketing system.
- Collaborate with the QA team to identify recurring technical issues.
- Conduct remote screen sharing sessions to guide users through solutions.
Qualifications
- Associate degree in Computer Science or related field (or equivalent experience).
- Minimum of 1 year of experience in technical support or help desk.
- Proficiency in remote support tools and operating systems.
- Strong written and verbal communication skills.
- Ability to work weekends and holidays as required.