Job Description
Join our dynamic team as a Remote IT Support Specialist in Detroit! We're urgently hiring talented professionals to deliver exceptional technical support to our clients. This fully remote position offers competitive compensation, flexible hours, and growth opportunities in a fast-paced environment. If you're passionate about technology and solving complex challenges, we want to hear from you!
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity problems and system malfunctions
- Install and configure software applications and operating systems
- Document all support tickets and maintain accurate knowledge base entries
- Collaborate with cross-functional teams to implement IT infrastructure projects
- Train end-users on new technologies and best practices
- Monitor system performance and proactively address security vulnerabilities
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 2+ years of remote IT support experience
- CompTIA A+ or Network+ certification required
- Proficiency in Windows, macOS, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills and customer service orientation
- Experience with ticketing systems (ServiceNow/Jira) and remote desktop tools
- Ability to work independently with minimal supervision
- Valid driver's license and reliable internet connection