Job Description
Join our dynamic remote team and transform how businesses operate! NexusTech Solutions is urgently hiring talented Tech Support Specialists to deliver exceptional service from the comfort of your home office. As an Austin-based company, we're committed to fostering innovation while supporting our team's work-life balance. This urgent opening offers immediate onboarding and competitive benefits including health insurance, 401k matching, and professional development stipends.
Our ideal candidate thrives in remote environments, excels at problem-solving, and is passionate about delivering seamless technical solutions. You'll be part of a collaborative team that values autonomy while driving customer satisfaction and operational excellence. Apply today to secure your position in our growing organization!
Responsibilities
- Provide remote technical support for enterprise clients via phone, email, and chat
- Diagnose and resolve hardware/software issues with exceptional efficiency
- Document troubleshooting processes and maintain detailed ticket logs
- Collaborate with cross-functional teams to implement system improvements
- Conduct remote system installations and configurations
- Maintain security protocols and compliance standards
- Train clients on new technologies and best practices
Qualifications
- 3+ years of remote technical support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows/macOS, networking fundamentals, and cloud platforms
- Exceptional written and verbal communication skills
- Strong troubleshooting abilities with diagnostic tools
- Experience with ticketing systems (Zendesk, Jira)
- Ability to work independently with minimal supervision
- US-based work authorization required